How to reach a new level of work with the client

Business all companies are different, but the same problems are often missed calls from clients, confusion in the databases, lost documents, shifting responsibility from one artist to another, the lack of coordination between the departments. One solution, too, with a simple: first CRM with integrated telephony "Bitriks24".

We have repeatedly talked about CRM «Bitriks24"Where you can set goals and monitor their implementation, to conduct customer base and communicate within the team, even if the employees are located in different parts of the globe. We ourselves use it with great pleasure. Today, a closer look at this "Bitriks24" functions like telephony.

Telephony in "Bitriks24" feature, namely - built. That is, you register in the system to pay for services. And yet, you are nothing more is required. Call, answer, work, enjoy all the advantages.

To register for the free version of "Bitriks24" do not need anything at all, except for 10 minutes of time. And to start you give a gift of 20 GB of disk space.

In "Bitriks24" easy to learn to work. Open the tab and see what offers CRM. The rest is obvious to anyone who can read.

What gives a built-in phone?

An opportunity not to be engaged in the installation and configuration of equipment for the telephone in the office. Call the client and accept incoming calls can be directly through the browser without any additional software. However, the devices do not have to throw away. With the built-in phone can work via handsets and headphones with a microphone, and through mobile: depends on how you prefer.

You have several options for performance. You can make calls, tying existing number to the account. You can rent a phone number, which will be received and all incoming calls. And these functions are not tied to one place, you can work with calls even without an office.

And if you're already using cloud PBX, you do not have to break off relations with a proven partner: in "Bitriks24" available integration of SIP-telephony.

The system is convenient not only to you but also to customers. No long wait for a response, and infinite switches between employees. For each contact in the CRM designated responsible person, and after the voice greeting is he will respond to the client. And by the end of the conversation the client can assess the quality of work.

Another plus integrated telephony from "Bitriks24" that all the information about working with a client available to employees in one place, the customer card. When a call comes in, with him there, and contact information, so that the bell is not responsible you need to ask again a few times, who is calling and why, do not need to remember the details of transactions and agreements. During a call, you can even work with the accounts. Any information can be viewed in "Bitriks24" during the conversation without being distracted by the data search.

New customers just as quickly get into your base: chat while talking on the phone, you can create customer card, with which the work will be done in the future. There will be added to the data of the current and of completed transactions, preferences and customer orders.

Competition in virtually any field is now high, so if you find a client, it is necessary to keep all means. Let's say the call came, and the staff could not answer it. With "Bitriks24" this call will not disappear, information about it will remain in the system, and you can always get back to work with a potential client.

You can also configure voice recording function. And in order not to miss important information, and to control the quality of work.

"Bitriks24" - this is not one Telephony. Rather, the usability of the calls is another great advantage of CRM.

In general, "Bitriks24" helps to keep track of customers and partners, to make a database to collect statistics and record all information about the Customer.

In addition, "Bitriks24" - a tool for planning and monitoring the implementation of any business problems and processes means working with your employees, including remote.

To see how easy and cool to use all that makes "Bitriks24" need to practice to feel CRM pros. Just try it - start with the free version. Work will be easier, that's for sure.

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