19/12/2019
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How to establish communication with remote employees: Walkthrough
Work And Study / / December 25, 2019
In the state of service delivery of fruits Edoque - 30 persons, 11 of them work remotely: Founders company, director of customer service, content manager, IT-specialist, designer, and four manager.
To solve the urgent issues we have enough workers to communicate in chat rooms or phone calls: we have a young team, all highly mobile. Edoque shop is open every day, so that when you need to hold a meeting with the presence of all employees, we're just going wherever there is internet, discussing working moments and parallel work.
Vitaliy Bondarchuk
Capture every task
With convenient project management system you will always be aware of what issues are the responsibility of every employee, and be able at any time to find out how things are going with a particular task.
"This is a task with a clear description, that the deadline" - the artist will not work refer to the fact that he had misunderstood the requirements or did not know about the timing. Senior officials such are not addicted, but even they can fail memory. Help subordinates to time management, set the scheduler, or CRM-system.
Use cloud services
Access to work tools and instructions required to have all employees to whom the tools and instructions may be necessary. The only possible solution to the situation of remote work - go to the services that allow you to work without being tied to the location of the employee.
To work with a client base we use RetailCRM and virtual PBX "Telphin. Office". Most instructions have stored in Google Docs, and documents, Courier routes, tables for collectors and designers we keep in Dropbox. All the issues we address in the working chats "VKontakte", they have about 10, such as a chat with technical problems or breaking news.
Vitaliy Bondarchuk
The group of companies "New Technologies" the situation is even more interesting: all 150 employees, accountants and sales managers to logistics specialists and secretaries, are working remotely.
For each position we have work instructions in Google Docs. As needed to make changes, what the staff is alerted by e-mail. Communication between employees takes place via corporate e-mail, virtual PBX "Telphin" and Skype. No problems with the control: each department periodically reports on the work performed.
Catherine Timoshina
Cloud services can help even if you moved around the office, for example, in Thailand, and to communicate the need for people who are in Russia. Designer Lisa Ishchenko told how to organize the work in such conditions.
The company is big and divided into teams. Each team alone decides what tools and applications used to work. Total messenger is: we use Slack. In it convenient to create different chatik and share files. Mensch (mention) - a good thing: you can send a notification message with sound only a certain group of people or set up notifications on certain words. For phoned - Skype. By the way, Slack is also conveniently call up, so that Skype is almost extinct.
Programmers use Github. They say, it is convenient: the code, and tasks are stored in one place. Designers and managers - Trello. File storage - Google Drive or Dropbox. There BambooHR - that is, information about all employees, insurance, maps, reports, holidays, weekends. This organization-wide thing.
Lisa Ishchenko
Organize a reasonable control system
The degree of control depends on the nature of the tasks on which the employee works. In some cases, enough time to time to check how things are going, for example, to request the sales statistics or control document. If a person is not busy tekuchkoj and work on specific projects, it is still easier. Have a job, there is a deadline, there are quality criteria result.
Suppose the designer to do the layout for two days. How he will dispose of the allotted time - his case: someone immediately starts to work, someone needs to gather strength and tune in to the job. Yes, it is possible that the inspiration for a couple of hours a person needs to hang out on entertainment sites. If that does not stop to perform the task on time, what's the problem?
The fear that the employee will do anything, but do not matter - it's probably the main prejudice that keeps the leaders from the widespread implementation of remote work.
Good idea - daily report that the staff did yesterday and what tasks are planning to deal with today. This practice will help to lay down a complete picture of what is happening, and always be aware of what they do team members.
Choose the way of all means of communication
When you and the remote employee share several time zones, it may happen that you have in the middle of the working day, and he already evening. Accordingly, if an urgent need his help, there will be some problems.
The solution is simple and obvious: Get the schedule, where all the staff - and the office, and remote - will celebrate the daily period during which they can get in touch.
We synchronized with Moscow, because the main audience Aviasales - is still Russian. It is convenient to all: it - because we are in touch during the hours when there is the main half of the day, we - because here early and quickly darkens (at 18:15 the night already), and up to 12 can go to the sea, take a walk, play sports or even something as light. We work until 9:00 pm.
Lisa Ishchenko
For a discussion of working moments in handy messenger. Which - at your discretion, to someone like Telegram, someone - Slack.
In order not to get lost in the stream of messages at once rewound several chats dedicated to different areas of activity.
It will not be superfluous and virtual PBX. Through "Telphin. Office"You can create a network of all fixed and mobile phones of employees - a good solution if the part of the staff working remotely. A virtual PBX allows you to arrange a meeting with an unlimited number of participants. These conferences can be connected and employees, and your customers.
Whether to remote work effort spent on its organization? Apparently, yes. In any case, people who have experience in this format, rate it positively.
Our team no matter what will not exchange a remote job. We do not spend time on the road to the workplace and work in the most homely atmosphere. But I must admit that telecommuting is not fit all, we even think that it is a gift. Employees can be forced to learn the working instructions, but if there is no organization and discipline, then this work will turn only errors. Now we have selected a real dream team!
Vitaliy Bondarchuk
The experience of many successful companies smashed to smithereens the stereotype that people normally work Only in the office, and those who udalonke, you need to constantly poke a stick and vigilantly to control. When the competent organization of interaction between employees remote work performance not only inferior office, but sometimes even significantly surpasses it.
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