5 proven ways to earn a nervous tic, trying to get through to customer support
Web Services / / December 24, 2019
As one old lady said, "who helps people, he spends time in vain: good deeds can not be glorified." It's time to bad advice, which has helped us create a telecom provider "Telphin». This article will explain how to lose half a day and thousands of nerve cells, trying to phone support.
Patiently wait for an answer
If you are going to call in another call center, set aside all his work: ask for time off at work, give children and animals in the capable hands of grandmothers, wear comfortable clothing and stock up on food.
Constantly hear in the tube short beeps? Yes you have began to respect the company even more: it means that she has a lot of customers! Never mind that another company can reach ten times faster multichannel number, you only need these popular guys!
Several times repeated the question to different people
Soulless voice menus through which you can quickly and independently reach the right person, avoiding the Secretary, deprive us of the warm human contact.
Ask your question to the Secretary, not missing a single detail (detail - this is most important). It turns out that the conditions of warranty you purchased backhoe loader can be specified only with the manager, who worked with you? A secretary hesitate to kill you to immediately switch to the right person?
What are polite and sensitive people work for the company! Admire and repeat a detailed history about the problem to the manager.
Be polite - call only during business hours
The idea to become a client of the company or to consult on the issue came to you at eight o'clock in the evening or on weekends? Well, if you please wait until morning weekday: from nine to six with a break for lunch and tea with cookies on your call will answer.
You may have heard about the existence of magical forwardingThrough which managers receive calls from customers on mobile and can advise them, even when they are away from the office. But whether or not to believe everything they say?
Do not expect special treatment
Even if you're a longtime customer of the company, it is every time you call, you have to go all the adventure from the beginning. With the help of the voice menu to enter the right person, introduce yourself, wait until he finds information about you and may be translated by the call to another manager who leads your project.
However, in some companies, see client information before being off-hook. But you will not resist the temptation to become a client of just such a company? You're strong, and you have a lot of extra time that you can spend on calls.
Enjoy the opportunity to listen to music
Willing to bet you do not too often listens to classical music. And then you have the opportunity to enjoy a half-hour concert of the symphony orchestra right from the handset!
By the way, classical music has beneficial effects on productivity. So, if due to a call you do not have time to do some things - nothing to catch you tomorrow!
When you finally get an answer to your question and unstick from the red-hot handset ear can appreciate the amazing results that you have achieved by following our tips: half a day lost your svezhepriobretonny tic please any neurologist, you are busy, such rage that the world is not enough chamomile tea to soothe her. Congratulations, you are great!