Step by step instructions in case doroguschy bottle slipped out of the hands or close suddenly hit the rack.
Step 1. take it easy
Awkward movement - and that's on the floor splinters, and you have surrounded the curious shoppers, supermarket worker alarmed and angry guards. Suppress panic desire to run and remember their rights.
Article 211 of the Civil Code: Risk of accidental loss of the property owner bears.
Article 459 of the Civil Code: Risk of accidental loss or damage to the goods passes to the buyer upon delivery of the goods.
Unless you have entered into a retail contract of saleThat is not paid, not received your check and not taken with the purchase of tapes, for goods shop responds. But only if it really happened by chanceEg for the following reasons:
- Because of the narrow aisles. By standard minimum distance between the shelves should be 1.4 meters (for sales area to 100 square meters). Example: You have tried to break up with a different buyer and accidentally touched something on the shelf.
- Due to poor alignment of the goods. Merchandiser must ensure that the buyer could easily take the product and put back. Example: The banks are lined up in a pyramid, you have taken the top, and the whole structure collapsed.
- Due to the wet floor. Example: slipping, you brushed off the shelf item.
Complicated when an accident is bordered by negligence. For example, you picked up a vase, and while it looked at, you have the phone rang. Rather than deliver the goods to the place, and then to answer you immediately climbed into his pocket. As a result, he slipped and broke a vase. It happened unintentionally, but you could be more careful.
If the item is broken accidentally, brings losses store. If, for negligence, the buyer pays.
You see what nakosyachili? Be civil responsibility and pay. You consider yourself innocent? Proceed to the next step.
Step 2. Call administrator
Do not waste time arguing with vendors and security guards. Beat his chest with a cry of "You prove it!" Is meaningless. In civil law there is a presumption of guilt. To prove that there had been an accident, be right for you.
Therefore, immediately call me an administrator or manager, ask to make the act of product damage and provide you with a book of complaints. In the last point:
- circumstances of the incident (what actions have led to the fact that the object crashed?);
- date and time (it is important to reclaim CCTV footage);
- Witness what happened (this may be your relatives or other buyers, who saw what happened).
Make a copy or photo pages with his writing and the act of damage.
Explain the administration that they are willing to pay damages in the courts, in accordance with Article 1064 of the Civil Code.
The seller has no right to force you to pay on the spot. Identify the perpetrators and bring to justice can only court.
Shops, especially large chain, do not like scandals. Typically, the incident "forget" as soon as the buyer calm tone asked to document the damage to the goods. Before the trial comes rarely.
But if the retail outlet owners are out of luck with the staff and is maturing a serious conflict, proceed to the next step.
Step 3. Call the police
store security guards exceed their authority, if:
- force can take you in a utility room;
- ripped from the hands of the bag, passport and other personal items;
- words or actions threaten your health.
In this case, remind the guards about the criminal responsibilityArticle 203 of the Criminal Code, Turn the camcorder on your phone and call the police.
Also on the boorish treatment in the shop you can complain to the prosecutor's office and the Federal Service.