How not to pay for burnt hair or a bad manicure in a beauty salon

Right A Life / by admin / December 19, 2019

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Referring to a beauty salon, you make a deal with him orally. Article 159oral deal Civil Code permits it. But we need to agree on the terms. You should call:

name and nature of services;
its cost;
consequences and side effects of treatments.

In this case, the service must be of high quality and safe. If the procedure is brought discomfort, and its result is shocked, you are entitled to compensation.

The most common conflict situations

1. Not the haircut or the wrong color

Situation: Would you like an elongated bean and received short; Ash dreamed to become a blonde, and became reddish chicken.

Your actions: Remember, if the master pronounces technology? there anything said about tone level of depth, The structure and condition of your hair?

According to article 12The responsibility of the manufacturer (performer, seller) for improper information on the goods (works, services) Law "On Protection of Consumer Rights", the executor is obliged to provide complete accurate information about the service.

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If it does not warn that the result of the transition from natural to chemical paint unpredictable or your hair too hard for a short pixie, you have the right to demand correction of haircuts (repainting) or compensation losses. It is enshrined in Article 29Consumer rights when detecting flaws of the work performed (service) Law "On Protection of Consumers' Rights.

Also, according to this rule, you can disguise in another place, and then claim the amount spent on the correction. However, to prove that the hair was messed up it the previous master will be much more difficult.

2. Damaged hair or skin

Situation: After coloring hair has become dull and brittle; cosmetic mask provoked itching and redness.

Your actions: Remember, if the barber wire (beautician) sensitivity test? Did he ask you about allergies and tolerability of these or other means?

According to Article 7The consumer's right to safety of goods (works, services) Law "On Protection of Consumers' Rights, a consumer has the right to ensure that the service was safe for life and health.

In this case, you do not have to know the contraindications and side effects of treatments (paragraph 4 of Article 12The responsibility of the manufacturer (performer, seller) for improper information on the goods (works, services) Law "On Protection of Consumer Rights"). The fact that, for example, mikrobleyding you can not do with poor blood clotting or diabetes, you should beforehand tell brovist.

If the salon provides medical services, he must have the appropriate license.

If any beauty services caused damage to your health, be sure to consult your doctor for the appropriate conclusion. It is important to establish and document the causal link between the procedure and received an injury.

3. imposed services

SituationYou have come to the peeling for two thousand rubles, and you did more facial massage and a mask. And now you have to pay twice as much.

Your actions: Remember, showing you whether the price list? Do you give permission for further manipulation?

According to article 33Estimates for the performance of work (rendering of services) Law "On Protection of Consumer Rights", if there is a need for the provision of additional services, the executor is obliged to ask the consent of the consumer.

Always take your receipt at the reception salon with a full range of services provided and their cost. And when by chance the master asks, "will be stacked" - specify whether it is included in the price cut. Or will have to pay.

4. Violation of the warranty period

Situation: Shellac broke through the day, and from permanent makeup lips was gone in a month.

Your actions: Remember, if the master said, how long will the manicure (tattoo)? It is explained how to properly take care of themselves in order to achieve maximum effect long?

According to Article 29,Consumer rights when detecting flaws of the work performed (service) Law "On Protection of Consumer Rights", you are entitled to free services to correct deficiencies or damages within the warranty period.

If you were promised that the effect of the procedure will last a month (six months, one year, and so on), and a few days later began to reveal shortcomings, go back to the salon and ask to remake. Remind master that consumer fraud is punishable by a fine of 3000 rubles (Article 14.7consumer fraud RF Code of Administrative Offenses).

How to get compensation from a beauty salon

Faced with one of these problems, do not lose your temper. Calmly invite the administrator, and say that they refuse to pay for the service. The argument given above.

Reputation is more valuable than money. A good shop will do anything to rectify the situation and to make amends.

If the conflict is inflated: screaming, threatening to not let out of the cabin, until pay - give money. But first write a complaint in the book of complaints and suggestions (in any officially running the salon there is a corner of the consumer). Describe what happened, why you are not happy with the result and expect to get any compensation. Specify the period within which will wait for a response.

Do not be afraid to call the police. This is for you, even on the hand. Law enforcement agencies do not engage in civil disputes, but the police can protect you from bullying and rudeness of the staff cabin.

If you ignore the claim, write to the CPS. Complaint to a beauty salon Reinforce receipt (check), photographs before and after the (unfortunate result is recommended to take a picture) and the medical certificate (with causing bodily harm).

If an unscheduled inspection of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare has not helped to resolve the conflict, contact the court. There you will be able not only to return the money for poor quality hairdressing or cosmetic services, but also to get compensation for moral damageTo reimburse the judicial and other costs.