What to do if you cheated in the store or on the market
A Life / / December 19, 2019
How to cheat customers in stores
The network of hyper- and supermarkets conflicts often arise when:
- Cashier double or triple heading. This usually occurs on the cheap goods: you take one packet, and the check was listed three.
- The cashier did not surrender Doda. Suddenly, hype zapamyatuet buyer, which a bill passed. This often happens when the back is running out turn or a child asks to buy gum at the output.
- The price in the check does not match the price on the product. Typical "did not manage to outweigh the price tags."
This stems from the first two incidents is typically trivial inattention. Action-tellers sellers regulatedExemplary rules for retailers.: Punched products, called the purchase amount ( "With you 415 rubles 70 kopecks"), took the money, and the buyer is announced ( "Your 500 rubles"), and gave the announced change, issued a check ( "Your Deposit - 84 rubles 30 kopecks. Thank you for your purchase!").
But the cashiers are not robots. For a change they serve hundreds of different people and sometimes just get tired.
But the price discrepancy - sometimes deliberate ploy store that gives its sellers to install "punching only on a computer."
Article 494 of the Civil CodeThe price tag on a product - it's a public offer.
You are required to sell a product at a specified price on it. You do not have to overpay for the sluggishness, supermarket worker, who did not have time to change price tags. The seller mustArticle 10 of the Law on Consumer Protection. timely provide the consumer necessary and a trustworthy information about the goods, which enable their correct choice.
What to do
If you have not left the cash register area:
- Check your receipt carefully recalculate everything.
- Invite the administrator or manager.
- Ask the cashier to stop work. This can be done at any time, not just at the end of a shift or before closing. In this case, you are entitled to be present during recalculation of cash.
The conflict is not exhausted? Make an entry in the book of complaints. Specify the date and time of the incident, the name of the cashier's check number, product name, the essence of the incident. Take a picture of it, and the price tag of the disputed goods.
These documents should then be submitted together with the complaint in a territorial authority Rospotrebnadzor. Article 14.7 of the Code for cheating consumers about administrative offenses punishable by a fine in the amount of 3 000 to 5 000 rubles for individuals and from 20 000 to 50 000 rubles for legal entities.
Where fraud was discovered at home, go back to the store with a check and do the same procedure. Only instead of stopping the cash is better to ask to review the recording with CCTV cameras.
How to cheat customers in markets
Market traders - virtuosos obvese and computing the. In the first case, generally the following "tricks" are used:
- Uneven surface. A simple piece of cardboard under the foot increases the error of the balance in favor of the seller.
- Feykovye weights. Previously, mechanical scales sawed them, and now to electronic enclose. Therefore, try to remove the scales away from the eyes of buyers or make the goods.
- Scotch or thread. Attached to the bowl, and flick his legs under the counter increases the weight of the goods.
For computing the advantage of the fact that many buyers are poorly folded and multiply in the mind. This works fine when buying multiple items.
Sellers summarize purchases on the calculator, but each item is credited with a few rubles: «For tomatoes 50 rubles for cucumbers - 61, for pepper - 42. As a result, 163, but for good measure, let's 160 ". Justified "discount", if the calculation of the seller little fib. It is unlikely that someone would get the phone and starts to count.
What to do
- Find checkweighers and figure out how you cheated.
- Refer to the administration of the market and, together with her representative, go back to the seller.
- Explain your claim. If the seller denies kit or accounting is, perform checkweighing and restated.
- Ask for money back or item to report. In 99% of cases the seller will try to peacefully resolve the conflict. If not, with the support of witnesses (they can be found among the other buyers) and call Rospotrebnadzor.
see also
- How we cheat supermarkets 10 tricks that are worth to know →
- 7 life hacking is not to succumb to marketing ploys →
- How to cheat on AliExpress, and what to do →