How to return the money for the goods with AliExpress, who did not like

When can I get a refund for the goods with AliExpress

In short, always. Thing came the wrong color or size, looks nothing like the picture, does not work or is damaged, was a fake under the famous brand - you can get the money back. AliExpress operates as a normal marketplace, so can be taken to get back, even if the product is just not like that.

But depending on the situation, you have to make a different amount of effort to do so, and in some cases, pay a little extra.

We AliExpress has two refund options.

1. Partial or full refund without shipping products back

AliExpress himself recommends to apply for a full refund if the goods do not come at all. Partial refund provided for cases where the amount of your claim is less than the value of the goods. For example, you ordered a white T-shirt, but it came blue. You and ready to wear blue, but osadochek remained. And you are applying for a refund, for example, 50% of the cost, to compensate for the inconvenience.

The amount of compensation you tell yourself, so that you can claim the cost of 1-100% with a partial refund.

The final figure will be the result Trading seller. If you do not agree, the conversation will connect AliExpress administration and make the final verdict. It is important not to become impudent and specify an amount comparable problem. If fitness bracelet does not work, your intention is to return the entire cost of the goods will be clear. But for a small hole in the shirt, which eliminated two stitches, you can ask for and less.

2. Return of goods and money

You send the item back to the seller and add to dispute track number. When the seller get the parcel you returned the money. This method is more troublesome, with the efforts are not always justified.

But if you bought a really expensive item, sometimes more profitable to send it back and return the money than to apply for a partial refund and risk being wrong in the dispute. And it's the only way, if the product is all right, but it you do not like.

Shipping can be calculated website Russian Post.

How to choose a way to return

There will have to make a decision and to calculate costs on their own. But for low-cost packages with defects are usually more profitable to make out only refund without dispatch.

Let's say you ordered blouse Seller of dimensional table, and the thing was you small. Its price - 800 rubles, weight - 350 grams. Send it to China from Saint Petersburg costs about 540 rubles. So you win only 260 rubles. Much more profitable to request a refund, for example 90% of the cost of the blouse - 720 rubles, and the thing then to resell or donate.

How to issue a refund

1. Do not hurry to confirm receipt of parcels

Technically, you have 15 days to open a dispute after you confirm receipt of parcels. Sellers are much more compliant, if the order is marked as undeliverable, since it affects the statistics.

2. Collect evidence

Be prepared for a possible dispute with the seller as soon as got parcel. Be sure to remove the video decompression. Demonstrate at camera sticker with the track on the convolution code, then the integrity of the package and tamper with. This will prove incompleteness sending or obvious defects.

Use as photos and screenshots of correspondence with the seller. If before ordering pants you asked for advice from a consultant, sent his measurements, shapes and photos the average fluctuation of its weight, it will help the seller to prove the guilt of the wrong choice of size. If the description for the cover states that it is suitable for your laptop, but hardly nalezaet on a smartphone, take pictures next to buy myself a laptop.

When you can confirm their dissatisfaction with the evidence, the administration AliExpress usually gets in your way.

3. Write to the seller

The right buttons in the right order have the card.

This is optional, you can talk and have an open debate. But if you store a high rating, you can try. Typically, sellers with good reputation are trying to meet the customer and can immediately return the money to pay for the removal of minor defects or send the same thing without defects.

Is at the most simple sentences. Not all sellers are fluent in foreign languages ​​and translate complaints to the Chinese special services.

4. Open debate

The corresponding button is available to order cards, with both the confirmed and not yet delivered.

Choose what you are interested in - only refund or return the goods and money.

In the first case, specify the goods or not reached, the amount you claim. If you have something does not suit in the resulting product, the more chances to win the return of incomplete cost. Leave the seller a small amount, and it will be compliant.

Describe in free form the problems. Focus immediately on AliExpress administration. Upload photos and videos.

If you choose to return, specify why. In everything else the same. Only you still have to send goods to the seller and to specify the track number.

5. Monitor the dispute

The seller is given five days at reaction. If you do not agree, the case will connect to the administration site. To find out the details, select the drop-down menu in the upper right corner click "My Orders", then in the left menu - "Returns and controversy." Details on the item card.

Sometimes seller immediately accept your terms. But when it comes to the full or partial return without sending the goods back, he starts to cheat. Here are popular schemes:

1. The seller persuades you to close the dispute and resolve the issue amicably. Do not do it, because it can stretch with the answer, and all terms expire. Close the dispute, only if the money already received the card.
2. Seller requests to return merchandise. Expressed in correspondence readiness to send a package, but at the expense of the merchant, it's his fault for what happened. Most likely, you graciously allowed to leave the package at home.
3. Seller trading and trying to reduce the amount of compensation. If you are satisfied with his offer, can agree. Or stand on his.

Be polite, do not get personal, operate the facts - AliExpress moderators will take this into consideration when making the decision. The result of the dispute will be published there.

When money back

Usually, the money is coming to your card quickly enough. AliExpress himself declares in the period 3-20The dispute ended, and did not get a refund on your credit card working days. When returning goods are counted, this time from the moment when the seller will receive the parcel.

If the money is not returned, take a bank statement with the seal mark on her translation, which you pay for goods, and contact customer service AliExpress.

Points to remember

1. Do not be afraid ordering on AliExpress. Unsuccessful purchase does not mean that you will lose money. Playground insures you against unscrupulous sellers and often gets in your way.
2. Choose items on AliExpress closely, read reviews and rewrites the seller to not miss with the order. To adequately assess the value for money. If in the unfortunate order the onus is on you will have to send the goods back, and it's expensive.
3. Shoot unpacking parcels on video. Supporting the claim to a dispute with the seller of photos and screenshots.
4. Keep track of dates, in which you can open a dispute. This is the best way to solve your problems. But if the time came, do not lose hope and email support.