How to order things from abroad and not be afraid that the parcel lose

Purchases / by admin / December 19, 2019

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Nicholas Christmas

Head of Service "Shopoglot".

Hi, my name is Nicholas. I run a delivery service purchases from the United States - shopoglot.com (Read as "Shopoglot"). Certainly many use similar services intermediary, or at least heard of them.

The service works is very simple: we are giving customers the address of our warehouse in the US, they book to this warehouse goods from any US online stores, we get the purchase and sent to the client home.

If you have not worked with such services, here is a short video that will answer all your questions.

In this article I will explain how we work with troubled origin and how to resolve delivery of such parcels. Our experience is useful to all who order things from abroad, although, looking ahead, I will say that for self-addressing such issues need considerable stamina and perseverance.

The problem that we faced

Recently, we sent our clients in Moscow parcel, stuffed to bursting with all sorts of cool things. Here is a small part of what was there.

instagram viewer

At the request of the customer control over the travel packages in the territory of Russia, we have instructed the local service of express delivery. The sorting center in Moscow parcel arrived on 9 October but before 24 October, according to the tracking, No signs of life. Client to regularly call the customer support delivery operator to assign a delivery, but, unfortunately, no effect is not given.

As a result, upset the customer writes to us in support "Shopoglota". The guys from our support affect the couriers, alas, can not even come to me with a request to investigate the situation.

I have included in the rescue process parcels. During the week everyday to communicate with a support service delivery operator, each time calling the recipient data and parcel leaving the second appeal for delivery. At the end of the line unless the mother did not swear that parcel will be delivered the next day after we leave one more appeal for the delivery of parcels.

boiling

It is fair to say that support service delivery operator in no way to blame and make apparently could not do anything. This is an outstanding example of what happens when the support does not solve the customer's problem and engaged in formal clothes and do not actually need.

We are in the "Shopoglote" try to draw lessons from everything that happens to us. An example of this case study, we explained to the staff that our goal - to help our customers and deal with their problems, rather than formal formal replies.

As everything was decided

It became clear: if you do not reach out to the Minister of Communications of the Russian Federation, the case will not move from the dead point. Yes, you are not seeing things - we decided to reach out to the Minister of Communications. It launched a special operation "Save the package in that whatever the cost."

We are committed to publicize the situation, wrote an appeal to the one known Internet edition, "pinganuli" Minister of Communications and discussed this issue. The situation was resolved fairly quickly, proof in the screenshot.

As promised, Nikolai Nikiforov, the parcel was handed over to the recipient on the day of writing a tweet. Thanks to Nicholas and our customers for their patience and understanding.

What conclusions we made

"Shopoglot" has long developed its own method of delivery "Our Express", cheap and reliable. Our customers, we strongly encourage you to post your purchases this way. We collect parcels, put them on pallets and send aircraft to Russia, where they are transferred to one of the courier companies with a wide network of self-delivery across Russia.

All packed up royally. Like this.

We ourselves use our service and regularly places an order through the "Shopoglot" to see and feel all the 'bottlenecks' and improve the service.

I recently recorded a video of how to make a purchase DKNY with our service "Help in buying."

How does the "Help in buying": our managers are buying products for your links, parcels arrive in our warehouse, and you can only order the delivery of purchases from the warehouse.

We understand how support should not work, and try to solve problems, not to get off the template unsubscribing. It seems that we get. I periodically review the dialogue in a chat with our customers and suggest support staff, where they are not finalized. We are not perfect, but every so briefcase changing for the better.

Giving $ 100 on shopping

We decided to play $ 100 on shopping with "Shopoglotom". You can spend that amount on the purchase of any product or products in the US online store. We will buy the necessary things for you and the bonus will present delivery.

Conditions are simple:

Sign up for "Shopoglote».
Make repost this article on his page on the social network (Facebook, "VKontakte", "Classmates").
Make a profile or a post with the article accessible to everyone.
Write in the comments to the article on my ID "Shopoglote" and leave a link to repost the article on the social network.

The drawing is completed. The names of the winners you can learn here.

What to buy in the US e-tailers

And one more thing. Especially for those who have never shopped abroad, "Shopoglot" was a compilation of things, from which you can start discovering the foreign shopping.

Polo Ralph Lauren

Legendary thing that should be in the wardrobe each respecting mod.

Buy in the US

Puma sneakers

Cool sneakers that can be worn almost year-round.

Buy in the US

bag Guess

Comfortable and stylish bag that will fit everything you need.

Buy in the US

Helmet Imperial stormtrooper

Before the premiere of the next episode of the saga "Star Wars" remains just a little bit. Order a helmet right now - you will be able to come to the theater in full combat readiness.

Buy in the US