What if the parcel arrived with defects
Purchases / / December 19, 2019
When you have chosen and bought something good in the online store, where the fun begins: you are waiting for the delivery. Sometimes the result is disappointing. What should I do to prevent this from happening, and how to act if the parcel arrived with defects, read this post.
Shopping in online stores all good, except for delivery. If you buy with the help of special transportation companies, beyond expensive. If the seller is working with the "Mail of Russia" - is terrible. It sounds unpatriotic, but you need to face it: make a long ride, and come often in a deplorable state.
prevention
If you want peace - prepare for war. If you do not want to lose money due to the shipping, prepare in advance.
First, make sure you buy from a reliable seller. Instead of the tablet in the package came a piece of tile, but how he got there? Whether Mail tried, whether the seller disappoint. So watch out for ratings and use special services.
Second, do not be lazy and write the seller to pack the parcel better, though you will have to pay a little extra for the package. When it comes to expensive purchases, it is better to err. And ask to photograph staffed parcel to determine whether or not open it at first sight.
Third, try to make sure that the seller is not indicated in the customs declaration Gift response and not to lower the cost. I want to save, but such tricks can end up too expensive. Inventory of content and the declared value should be realistic.
When the parcel is on the way, keep track of its movement in the mail id. If you notice that the weight of the parcel has changed (or is no longer indicated), it is an occasion guard.
Admission Regulations parcels
Never. Never. No way. Do not put a signature in a notice of receipt and waiver until you are sure that with the package is actually okay.
As long as you have not signed the notification of receipt, the sender is responsible for the parcel. When you put the signature, full responsibility is passed on to you.
A careful inspection of parcels - is the minimum, without which it can not do. Dents and damage on the box can be seen, but should be opened carefully masked.
Take notice from the postal workers and fill in part of the identification plate, but do not put your signature. If the package is dented, or there are signs that it opened, you need to open the box in place.
In cases where the administration brings the courier, open the parcel is not necessary. Doubt the integrity of - go to the post office.
Signs that the parcel was opened:
- Transparent tape. If the parcel shall be opened by customs, the packaging should properly stamped and attached to it the act. opening the space sealed with a special tape. "Mail of Russia" also uses a special adhesive tape, not transparent tape.
- Special adhesive tape too much. Sometimes masked tape damage, that is the most banal hole. Be careful.
- Delivery Weight changed. It is understood that the weight loss is likely, he said about the loss. An increase - that in a box put another item.
You have the right to open the parcel with the defects, and this right is necessary to use, even if the employee mail is about to burn your eyes to the applause of the queue.
It is best to take the process on video. This is one more proof in your favor and means of influencing the postal workers.
If sending does not match the content or damaged, constitutes an act of F. 51, which looks something like this:
This act will be your primary document with which the sender may count on payment (remember that you have not received the package, which means that it belongs to the seller?), and you - to return funds. To receive compensation from the post only in the case if you file a complaint.
after opening
Thus, the premise is open (if you choose not to receive it, it would go to the seller), you have on your hands a document and video. Now follow the instructions of your store and open a dispute or debate.
Sellers are often faced with problems of our mail, so go forward, so as not to spoil their rating.
If you have turned out to receive compensation and to return money for spoiled parcel, share experiences and life hacking!