Support 2.0: customer support in the style of life hacking

We were constantly approached with questions about the program, complex products, computers, etc. Somehow people prefer to ask questions in the social sphere, and Freund's blogs than qualified services support. Many companies ignore this. And in vain - the expert on such resources is very small, they can easily advise how to break down a thing, but not customize it. Hence the need of companies to monitor sotsialok to quickly and professionally respond to users' questions.

Now the organization is gradually to think out of this. But sotsialok quality monitoring - a very expensive and labor-intensive exercise. There are better ways to respond to customers' questions at their convenience sites. We are talking about the service of automatic monitoring of mentions in social media. it is called Babkee (Babki).

Babkee gather information about brands, companies and their products to the social sites. To the collected data provides a convenient interface. The service provides an opportunity to provide support in case of occurrence of these messages:

• "I bought a brand new car, and he has flaws! Blow up their office to hell!!! "(technical problems);
• "The system hangs the second time in a month!" (Scheduled service update);
• "Who does that?! It's unclear! I throw this phone "(you must provide a certificate for the use of the product!);
• "I was promised 10 caps bear! And in point of reception they said they had run out! (((Kidalovo! "(Claims for breach of contract," discount ", etc.)

Working with these appeals can significantly increase the level of customer loyalty. And everyone knows that happy customers buy more and recommend it to their friends do. From the significant growth in sales separates you only need to register when Babkee and appreciate its potential. To do this, the system provides free trial access.