How to organize communications for business: Telphin

You notice how often and everywhere these days the word "cloud"? Cloud surrounded us and there is nothing wrong with that. Thanks to them, erased geographical boundaries disappear attachment to any place or device, disappear inherent physical limitations of the world. For many people, the "cloud" has become associated primarily with something high-tech, has become a synonym for the word "freedom."

Among other things, the cloud boom greatly influenced the business. It is not just about the company focused on the average user, but for those who with the help of new technologies makes it easier and better life of businessmen and entrepreneurs. Examples throughout business kind of went into the network, but in practice the need to maintain communications is still relevant for both the B2C, B2B and for models. At the same time, the development of technology makes it possible not only to "stay on the line", but also interweave telephony into existing business tools to transform them into a single, smoothly working mechanism.

Today Layfhaker tell you about the company "Telphin"Whose decisions in the field of IP-telephony is already 10 years clearly show that such" technology at the service of man. " You are planning to open a business but do not know how to properly organize communication with partners and customers? Want to current business work better, but cost you less? This article is likely to help you.

We will not talk in detail about the benefits that makes use of its own virtual PBX because the technology itself is not new, and it is known to many buns. Easy scalability otvyazka of physical location, cheap service - that's fine. We talk about more concrete things that are important to business.

A phone that works in conjunction with 1C and Excel

First of all, the ability to link Telphin allocated telephony with existing or proposed to use the CRM system. This thing called "simple calls». Moreover, if in the business processes involved 1C, MS Excel or of SugarCRM, do not have to configure anything - dialer initially tuned for these products and is ready to work with them. In practice, it turns out the symbiosis of communication and customer base.

If the company is calling a client, which is fixed for a particular manager, the intelligent system will automatically forward the call directly to the right person, previously notifying him about who is calling. Notification is based on the CRM itself ligament and telephony. customer card with all the data will be displayed directly on the computer screen officer. Simply put, when a customer calls to the company on the phone at the time of receiving a call manager already knows who he is calling on what issues he called earlier, what was the essence of the theme of the latest hits. This can at times reduce the time to process each incoming call, and for online stores this decision in general will be a revelation.

The same thing happens, and if necessary proring customers: call is made directly from the CRM, and employee initially see who he was calling and what were the results of the previous calls.

CallAPI for any CRM

All the above advantages ligament "Telephony + CRM» can be implemented in any other medium used in the company to work with clients through a set of integration tools Telphin CallAPI.

Virtual decentralized office

Let's say that your business is geographically located in Samara, but actually you can run across the western and central part of Russia, and even in neighboring countries. However, not all partners (and especially ordinary consumers) willingly agree to deal with a company in whose room there is a code of an unfamiliar city, or federal mobile number. In this case, we simply connect virtual office Telphin in cities we need, and then we get a local number, which can be used in advertising and communications.

Telephony via VPN

We should not forget about security. If the conversations will be playing on the web, you need to make sure that they had not been caught. Classical IP-telephony scheme looks like this:

Minus that if desired this may easily climb diagram attacker. In the case of the possible creation of Telphin a secure tunnel VoiceVPN.

In fact, it is the same VPN, which we are accustomed to use for secure communications on the Internet, and in this case - similar protection are corporate voice calls.

voice recognition

We have become accustomed to the fact that our smartphones have learned to understand natural human speech. In Telphin have the same opportunities for service with the interesting name "Telphin. Young lady"- is a robot secretary that accepts incoming calls from partners and customers, recognizes requests and on their basis performs call transfer to the right person.

Practice has shown that after the introduction of the intelligent robot, the duration of the connection of the caller to the right person in the company is reduced by 2 times.

And, of course, an important role is played here a fashion aspect. If you for the first time addresses a potential customer or partner, then after such a high-tech greeting he has to be formed corresponding to the initial impression of your company.

What is more useful Telphin

• Evaluating the effectiveness of advertising - for every advertising campaign you can create a separate room with all the necessary means analysts.
• Control script execution and evaluation of the quality of employees work - all conversations are recorded and available for listening to the initiated persons.
• Exclusion of the loss of incoming calls - all missed calls are recorded and can be processed through a voice mailbox.
• Possibility of forwarding outside the system - if necessary, a call can be transferred to personal mobile manager, if it is currently absent from the workplace.

Total

Overall Telphin be an ideal solution for any business, which implies active communication with clients. Thanks to bundle telephony and CRM, the service allows you to organize a reliable system of "storage + + support clients' work as a single mechanism. Even if a business has specific requirements for the organization of internal and external communications and its work with other tools in Telphin still be an individual decision for a specific situation and tasks.

Telphin