What to do if your tour operator has declared itself bankrupt

Travels / by admin / December 19, 2019

Layfhaker tells how to get money for a failed trip or return home, if the tickets are not paid.

If the trip did not take place

When it became obvious that travel will not take place immediately start the procedure to return the money. Submit an application to their travel agency, which is responsible for the relationship with the tour operator.

At the same time, be more attentive to the language. The document should be clearly stated that you require a refund, as the tour operator can not meet its obligations. And if you, for example, just ask to cancel the tour, you can not return all the funds, as the contract with the agency for breach of contract on your initiative spelled out penalties.

Respond to a complaint you should within tenLaw on Consumer Protection" days. If so, return the money to the account of travel agencies, and then you.

You may request reimbursement for tickets to the point of departure in the intended journey, payment documents confirming expenses.

If the tour operator does not have to hope and its bankruptcy was announced officially, please contact

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insurance company. Find out in advance which can be in The uniform federal register of tour operators Rostourism. Find the list of the firm, identify the insurer and follow along with the passport, the contract on the purchase of the tour and information on why he did not take place: the news of the bankruptcy or scans, confirming that the tickets and the hotel is not paid.

If you are already on a journey

It happens that the bankrupt tour operator zastaot tourist traveling. As a result, a person does not populate in the hotel or he can not fly home because the tickets are not paid. In this case, there are two possible ways of development of events:

You do not give up rest and make money for hotel and tickets again. In this case, save all your receipts and any supporting documents that can prove the costs. After returning from vacation looking for a tour operator insurance companies into a single register of tour operators and ask her compensation.
If the money to re-pay leave not, ask the Association of Travel Agencies in the field of outbound tourism "Turpomosch" the evacuation. The corresponding application can be left on website or hotline +7 499 678-12-03.

How to protect yourself from bankruptcy of the tour operator

100% protect themselves from cooperation with a company that is on the verge of collapse, it will not work. This requires access to the financial information the tour operator: if he has debts airlines and hotels, with the profit or loss it works. But there are some obvious signs that should alert.

1. Bad reputation

Even the tour operator, which is on the market for decades, perevoz thousands of passengers and collected a lot of positive reviews, is not immune from bankruptcy. But it is more likely in the case of which come out of a difficult financial situation with minimal losses. Therefore it is better to choose proven organization with a good reputation.

2. The absence in the Unified Federal Register of Tour Operators Rostourism

Tour operator, not included in the registry, work illegally. According to lawArticle 14.51 of the Administrative CodeHe laid a fine of up to 10 million rubles. But tourists violators better just not to get involved.

3. Too low prices

Fantastic travel voucher makes you wonder: perhaps the company simply is not going to send anyone to rest. However, these concerns should not apply to special offers and last minute tours - this is normal practice.