10 simple rules for social networking and e-mail
Relations / / December 19, 2019
It would seem that now people just do what they communicate via social networks and email, why they are still some rules, when and so developed certain standards? In fact, 9 out of 10 sides completely forget about basic things, there is plenty of misunderstandings and delays. Well if it was only for personal correspondence: in business communication takes place exactly the same (and sometimes even worse than in the informal). I want to share with you my 10 rules for communication in social networks and e-mail and very I hope that you will find a use for them, making digital communication is not less effective than offline communication.
1. Always introduce yourself to strangers, and do not start with "Good day"
It is clear that your name and I can not hide. But at least in one sentence tell us who you are, where what the company represents and why writing is absolutely a stranger. So it will be clear where you learned about your interlocutor, there is a kind of "tuning" of the future call tone. After all, the avatar-name and surname is not clear who you are: a serious person or another internet scams (all happens, I tell you, and the web first impression at least - if not more - is deceptive than offline-life). And why not start with a "Good day"? Because that's how you look at the seller irons and "Herbalife" :) No, really, what prevents you write a "Hello!" Or "Hello" (or even "Hello!" At last). And be sure to add to the appeal on behalf of the greeting. Faceless "Good day" allows creep doubt that these letters or messages you send in batches every day dozens of strangers, so do not even bother to "weave" greeting in the situation and the time context.
2. In the first report / letter always refer to "you"
Write "you" or "you" - your work (on this score holivor in RuNet already three years has been simmering :)). It is important that you and the person has not yet familiar with, and to the treatment level to the "you" to pass by default once it is not necessary (not all people relate to it just the same, believe me). If the source of the age of you or under you, you can offer the transition to the "you" after only a few letters or messages (but Only if you see that the overall tone of "conversation" - friendly, and on the emotional background of communicating change "you" to "you" will not affect negative). For people who are much older than you, always refer to "you." In business correspondence
3. Do not call absolutely strangers to mobile or Google Hangouts without permission
Even if you found somewhere / seen / learned man the phone you're interested, do not start calling him. For example, I never did not pick up the phone to unknown numbers, if not waiting for a call. Mobile phone service or video-calls - this is the "last frontier," which is in any modern man (no matter whom it works, what does and what position is). To take up absolutely all incoming calls can and must only PR or official representative of the company. In other cases, with 90% probability, you still will not answer. Save your time and others' nerves. Another thing - if you are asked for a room for details, this number you gave yourself the source and you contacted him (already with his permission).
4. Start with the main
Ponyatno that you have a "major project" that you - "company dealing with so-and-so is" that "you recommended to address ", etc. All introductory "water" should be limited to a maximum of 2 small suggestions. Next, proceed to the point: you address a specific proposal / question / request, and not to promote yourself, your company and what you have steep (this "disease" suffered almost a third of companies and agencies, freelance writing, to the example).
5. Do not tighten with the response to the request, and do not be afraid to say "no"
On why it is important and necessary to refuse and to do so in a timely manner, I wrote earlier. In any case, once again I remind you: the delay in answering the question, resume or proposal for cooperation increases negative "karma" in the eyes of the other side and putting your buddy into a state of chronic uncertainty.
6. Be polite and restrained use of "speaking" subject line
In the message header specify clearly in 3-5 words what, why and what to write. So higher the probability that you will respond. Even if the tone of the interlocutor touches you or you feel arrogant, to show restraint and politeness: perhaps you just encountered a "protective reaction" of man, which dozens of letters a day come from a variety of incompetent and even minded people (the well-known person or company for which he works, the percentage of such letters become higher).
7. If you have any doubt - google
It happens: you have a long time to communicate with someone on business or for personal some topics, but you "was plagued by vague doubts" about the integrity, intentions and seriousness of your interlocutor. Take the time to drive a first and last name into a search engine, look through the projects, blogs associated with that name. Look at Facebook, Twitter and even sometimes Dating "skeletons in the closet" sometimes lie in the most conspicuous place. No wonder the major IT companies in employment check "Digital I" of the future employee.
8. Mail check twice a day, primarily responding to emails from strangers
For myself, I set a rule to check the mail in the morning till 10 in the morning and in the evening from 17: to 19:00. Focus on the sender addresses and the subject line. Periodically look into the folder "Spam" in the mail profile and the tab "Other" in the Facebook post: there sometimes get important and you need a letter (because the technology is still a no-no - and give failure).
9. On business trips and holidays turn into an autoresponder email
In a properly configured answering machine in response to the letter sent to you should be the contact data of the person, which may be contacted at the time of your absence, and notes about your availability / unavailability of calls and emails in a certain period of time, the possibility / impossibility to write to you in Skype, Facebook, or through other channels communication.
10. Put up in only those affected by this letter. Use labels, groups and folders to work with letters
"Leapfrog" from the enclosed letters sent out at once 20 people from the same company - this is bad and uncomfortable. 250 incoming and mix in random order - is also inconvenient. Forget about writing and delve into the archive messages and letters to search for the appropriate discussion topics or project - for the freelancer or general manager unforgivable thing. The more order in your "Inbox" and "Sent", the easier you, and the less time you spend on the intermediate routine.
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