13 things in business correspondence that just enrage

1. absence greeting

Business letter you write is not for pleasure, you need something from the destination. Therefore, it is correct to begin with an act of courtesy - welcome. Do without it - is like opening the door to a stranger's office with his foot.

How not to

Elena, I need scans of the contract for the purchase of snow in winter.

It's better this way

good day, Elena! I need scans of the contract for the purchase of snow in winter.

2. The phrase "Good day"

If you are writing a business letter is not straight out of the two thousandth's, then choose the more modern formulations. No matter what you can not predict exactly when the interviewee has read the message. Option "good day" the most neutral, but can be used and a time when you send a letter. A "Good time" leave half dead from past forums.

How not to

Good day, anon!

It's better this way

Hello, Peter!

3. Handling errors

It's amazing how much errors It can be done in such a short stretch of the text. Firstly, many embraced the rule of "treatment is allocated by commas" literally. This gives rise to masterpieces like "Dear Anton Mikhailovich." Treatment - is not only a name, but also its dependent words.

Second, double check, the name of the addressee. Do not call Alexeev Alexander, Marin Maries and decrypts initials.

How not to

Dear A. M.

It's better this way

Dear Anton Mikhailovich!

4. Abbreviations and monosyllabic answers

Business style correspondence suggests that you talk in full sentences. This approach has practical benefits: the other party will not have to guess what you mean, because you uncover all the nuances and makes it impossible to interpret the words wrong. And your "OK" can mean anything. In addition, the reduction is not as save a lot of time.

How not to

Morning! OK. Pzhlst report came out before lunch, planorka 12.

It's better this way

Good morning, Igor! All data came out before the end of the working day. Planorku scheduled for 12 hours. Please send a report to the dinner.

5. Humor and metaphors

The business letter must not leave room for interpretation. All words used in the literal sense, and do not imply different interpretations. Otherwise, wait for an additional round of correspondence, in which you'll find out who he had in mind. And it can take a lot of time.

How not to

Julia, as they say, the opponent is not rotok nakinesh handkerchief, so let them talk, peremeletsya - flour will.

It's better this way

Julia, I suggest not to respond to infopovod. Legitimately deny this fact, we can not justify only stoke interest in history. If everything does not subside after a week, we will think of a new strategy.

6. exclamation marks

Exclamation marks, and literary texts are used infrequently because it called to express strong feelings. Business letter - this is not a platform for expression, even if you really want to make the other party that you think about it.

You might not have anything special in mind, but for a companion an exclamation mark will be a signal that it is probably doing something wrong. So keep and feelings, and the keyboard shortcut Shift + 1 under control. Ejaculation is only relevant in circulation.

How not to

Maria! Thank you for your prompt reply!!! I beg to make a report to the new data: in April 2018 we have spent on staples 3 million rubles. And another one million on paper!

It's better this way

Mary, thank you for your prompt response. I beg to bring in new data report in April 2018, we also spent 3 million rubles to 1 million paper clips on paper.

7. Abundance kantselyarita

The desire expressed more formally often produces monstrous design, Which is extremely difficult to make out the meaning. Do not abuse the difficult turns and writing easier.

How not to

With regards to the situation with the department of accounting and reporting, our staff is taking all measures to ensure the unit operating device for printing by replacing the cartridge.

It's better this way

The system administrator to replace the cartridge in the printer in the department of accounting and reporting, need to print contracts.

8. Caps Lock

Allocate line in capital letters are not necessary. On the Internet, it still represents a cry. Nobody likes when they yell at him. To the essence of the message was clear, just write clearly.

How not to

Dear colleagues! We inform you that due to a decrease in funding for cleaning services in the office June 2 will be held Saturday. APPEARANCE REQUIRED !!!

It's better this way

Colleagues, because we can not reduce the budget this year to pay for general cleaning. Therefore, June 2 at the office will be held Saturday. Turnout is required.

9. The phrase "Thanks in advance"

Thanks, of course, in your pocket you will not put, but anticipatory gratitude puts his interlocutor in an awkward position. Educated people will feel compelled to comply with your request, even if it is understood that I should not do that. And you remember that throws up problems.

If the interlocutor still need to spur better describe what is profitable for him to respond to your request.

How not to

Please bring me, my dear, vermillion flower. Thanks in advance.

It's better this way

Father, please bring me a flower scarlet. In the future, this will allow us to move out of the merchant class in the nobility.

10. letters strange topic or complete lack thereof

Open strange emails insecureSo the message without a subject at risk to go to spam. Naturally, people will be very angry when he discovered that the word "Zina, rubber" hiding an important document from the production manager Zinaida tire plant.

How not to

Subject: Important letter from Anna!

It's better this way

Subject: Comments on the second roller for "Blue October".

11. cronyism

It is not necessary to deviate from the business style, even if the destination - your best friend. Firstly, it may need to send a letter to the head or contractors. Secondly, the letter might fall into the hands of others and the chance to discredit it, and along with you.

Thirdly, it is necessary to distinguish between personal and work. Not always coincide with the interests of corporate personal. It should keep the field for maneuver to maintain friendly relations, without making concessions in negotiations.

How not to

Littering, bro, but the money went to the corporate, so we have to buy expensive monitors you. Find out about the discount, it is very necessary.

It's better this way

We're not ready to buy a monitor at the offered price. We ask you to make allowances for this order.

12. The lack of correspondence history

If you are actively correspond with someone in a chat room, the recipient know what it is all talk, and could easily go back to the beginning of the dialogue, krutanuv mouse wheel. But when you occasionally exchange letters via e-mail, the caller may forget who you are and what you want from him.

Facilitate the task of man: in one paragraph remind them what is at stake.

How not to

About a subject in which we communicated in April: the head has approved.

It's better this way

In April, we discussed cooperation in launching rockets into space. You are invited to provide part of the fuel in exchange for a 20% stake in the company. Head commended the collaboration, we can start negotiations.

13. Tampering with branches of letters

Postal services and agents allow you to work with branches of letters. This is a really useful tool if you handle it properly. But it turns out not at all.

Perhaps you have already become a victim of a mass mailing, which the participants do not respond directly to the author and all. As a result, you uninteresting conversation overflows mailboxAnd you come up with a punishment for those who can not find the right button. In this case, the common information field often gets information that is not intended for prying eyes.

Honey has a downside: when an important conversation, one of the participants does not answer everything, but to one person. And the recipient has to spend a lot of time sending emails instead of carry out their work.

And that in business correspondence infuriates you? Share in the comments.