How to respond to criticism of the rough: the method of Steve Jobs
Relations / / December 19, 2019
With some people it is impossible to maintain a reasonable dialogue. Not to stoop to insults response, consider these tips.
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1. Try to anticipate criticism
If you come up with a presentation or speech, imagine what items can cause listeners criticism. Perhaps you already did earlier similar comments to which you can not answer. Premeditated, what to say. Having a blank response, it will be easier to respond to unpleasant words.
2. Do not respond immediately
Do not get angry and do not respond quickly. Pour a glass of water, gather your thoughts, choose the right words.
3. Start with a friendly general phrase
Jobs his response to criticism during one performances began with the phrase: "When you try to change something, one of the most difficult obstacles it is that people like to ask this question, in something right." He softened his answer, and at first glance it seems as if he agrees with his opponent, although from further speech it is clear that it is not.
Always start a friendly answer, even if you did not agree with the opinion of the interlocutor.
4. Answer the question that you would like to hear
While Jobs was asked a question about a particular programming language and about his private life, he did not comment on it. He responded to the more general question: "some mistakes were committed there during the changes in the company and from the someone in tech companies still depends more on the end result: from the developers or customers? "
This is a classic maneuver of politicians who always works.
5. In conclusion, admit their mistakes, but support your team
You must become your greatest fan. Especially in the beginning when you can rely only on himself and his team. Recognize committed errorsTell us what lessons you have learned, but after the obligatory mention that you and your team work hard and why you deserve support.
People are used to value hard work, so mentioning it, you align yourself to the audience.
For example, Jobs concluded: "We find errors and correct them. But what should be done now is to support the team, which is at a very important stage and working hard. "
see also🧐
- No, no and no again: why not always have to agree with all
- 7 Ways to correctly answer an insult
- How to communicate with relatives, if you do not like