Conflicts in the office: how to defuse the tense situation

Differences - an integral part of our lives. And the office is also not a zone free of conflicts. However, some tensions between employees is not always indicative of some negative trends.

If your workplace does not happen any sort of conflict, it is an alarming signal. Typically, in such a case, workers are not interested in the business, or something does not suit, but they keep it to myself, pretending that everything is normal. If people are actively interact with each other, even when this interaction takes a negative connotation, there is always a possibility to find a constructive solution of problems. Just to it should be approached intelligently.

This is another area in which we can apply emotional intelligence. Skills of constructive interpersonal skills are needed not only in order to avoid conflicts, but also to prevent their escalation, identify the source of controversy and mutual understanding. So it is possible to form stronger bonds between employees. And here are six steps to be taken for the successful resolution of conflict.

1. Take your emotions under control

People with high emotional intelligence are able to control their emotional state, typically do not respond to negative. If you feel that you are about to get out of yourself, give yourself some time to cool down and then look at the situation rationally. Council "take a deep breath and count to 10" in this case does not lose its relevance.

Although stressful situation and exacerbate the conflicts, the majority of disagreements does not appear in moments of crisis. The point is that even before the work on conflict resolution to prevent the possibility of it worsening. Probably, you will have even more time than you think, the fact to reassure everyone, including himself.

2. Do not take criticism at his own expense, even if you have a good reason

Anger and other strong emotions and feelings frequently causes that reminds us of our past experiences. This means that in fact, you may not be any cause for concern.

To understand the reasons for your responses as possible and without the help of a psychologist. Sometimes here and deduction is not necessary. For example, if the house you had a falling out with your significant other, later that morning, you can unknowingly transfer their anger at his colleague. Emotionally intelligent people can always tell when it comes to their claim, and when it should not be taken personally.

3. Before you act, listen

When you and your partner angry, usually you're trying to make it your position has been heard. However, instead of reacting to the negative emotions of another person, it is better to try to get into his situation and find out what caused them.

Levies tempted to take a defensive stance and instead try to ask the other party the right questions that will help him express and explain their point of view. Emotionally intelligent people are not only aware of their feelings and analyze their behavior. He helps others to do the same. Sometimes, when the interviewee understands what it really listen, he waives the conflict tone and moves to an open discussion of the problem.

4. Wait for a while, but do not ignore the conflict

Conflicts bring so many people uncomfortable, that at the slightest hint of them, they prefer to retire. They often pretend that there is no conflict, there is no trace, or downplay its significance.

This is unwise. To all parties to the conflict to feel better, it is necessary to resolve the conflict. Sometimes it is helpful to give yourself time to cool down. But the respite is not a solution. Conflicts rarely resolve themselves.

5. empathize

Follow the first four tips is not so difficult. If you have developed emotional intelligence, then keep the cold-blooded and give others the opportunity to speak to you there will be an impossible task. But learn to sincerely empathize with someone, especially if that someone is clearly to you any claims and openly expressed them may be much harder.

In fact, many of us are constantly plagued internal conflictsWhich ultimately flow into the interpersonal. And we often do not track that. Acceptance of the fact that others may experience similar problems, is already a first step towards the development of the art of empathy.

Try to find out what is happening and be aware that you are unlikely to see the full picture. Do you then think, can do something to help your opponent. In this case, good build borders to other people's emotions are not captured you. Take care of yourself is important too. Sometimes you need to submit a person a helping hand. But it is not just two hands.

6. Remove from conflict experience

To successfully resolve conflicts that may arise at work, it is necessary to understand the underlying issues associated with certain patterns of behavior. Experience in solving other conflicts will help you see how it is necessary to work on the next opponent in a contradictory situation: for example, what words to choose to keep him quiet. Take advantage of this experience to get out of the conflict with the least damage to all parties, and sometimes prevent it.

Go to the colleague who, in your opinion, is upset about something, tell him that you noticed it, and show his desire to render all possible assistance in solving their problems. In return you will receive his appreciation, respect and trust, and destroy in the bud the possibility of new nasty collision.

---

Colleagues - these are the people with whom you have to communicate, whether you like it or not. And the successful resolution of conflict in the workplace is not only a psychological atmosphere in the company, the success of your business, but your personal inner state. Develop your emotional intelligence and use the experience of previous encounters for constructive solutions and prevent new conflicts.